Return and Refund Policy
At Original Rudraksha Mala, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.
Eligibility for Returns To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must have proof of purchase (e.g., receipt or order confirmation).
Non-Returnable Items Certain items are non-returnable, including:
- Customized or personalized products.
- Items purchased on clearance or during special sales.
- Products damaged due to misuse or improper handling.
Return Process
- Contact Us: Email us at support@originalrudrakshamala.com within 7 days of receiving your order to request a return. Include your order number and reason for the return.
- Approval: Once your return is approved, we will provide you with the return shipping address.
- Shipping: Pack the item securely and send it to the provided address. Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
Refund Policy
- Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Processing Time: Refund will be credited to your original payment method with in 5 to 7 business days.
Exchanges We replace items only if they are defective or damaged. If you need an exchange, email us at support@originalrudrakshamala.com with your order details.
Damaged or Defective Items If you receive a damaged or defective item, contact us immediately at support@originalrudrakshamala.com with photos of the item and packaging. We will resolve the issue promptly.
Cancellation Policy Orders can be canceled within 24 hours of placing them. After this window, cancellations may not be possible if the order has already been processed or shipped.
Contact Us For any questions or concerns regarding returns and refunds, please reach out:
- Email: support@originalrudrakshamala.com
- Phone: +91-9036481681